PS5 Frozen Console – How To Restart PS5 If Frozen And Won’t Turn Off

Do you have a frozen PS5 that is not responding? How to safely shut down and restart your PlayStation 5.

You might be wondering, “Gadzooks, my PS5 has frozen, isn’t responding, and won’t shut down, what can I do?” if your PS5 has frozen, isn’t responding, or won’t shut down.

We’ve got a few fail-safe options if you run into any of the potential PS5 bombshells, including the infamous white flashing light.

Now that we have your PS5 up and running again, let’s get started.

What’s Causing The Issue?

You can use Sony’s diagnostic tool here to identify what is causing the problem. If your console is freezing, it’s important to identify whether it’s due to a specific game or more generally.

Depending on the game, you may need to uninstall and reinstall it – or wait for a specific patch to be released. While some games are a little buggier than usual…ahem…Elden Ring…patches usually fix these issues.

You might need to rebuild the PS5 database if it is a more general issue. Later, we’ll discuss that. Let’s start at the beginning. Is it even possible to restart the console and free it from its frozen state?

How To Restart Your PS5

The first thing you need to do is turn off your PS5. Press and hold the Power button on the front of the console to do this. Hold it down for several seconds until you hear a beep. You will lose any unsaved data if you do this, as the console will shut down. It would be better if you got your console working again, wouldn’t it?

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You can restart your PS5 by pressing the power button again. This might be all you need to do if the freeze was a one-time event. What if it happens frequently? This is where a database rebuild comes in.

Rebuild Your Database

Sony themselves suggest rebuilding the database to resolve freezing. Here are the steps you need to take:

  • When the PS5 system beeps twice, press the power button to turn it off. There will be a few moments of blinking before the power indicator turns off.
  • After hearing the second of two beeps, press and hold the power button for at least seven seconds.
  • Using a USB cable, connect a DualSense wireless controller and press the [PS] button.
  • Now that your system is in Safe Mode, you can start using it normally.
  • Please select option 5: “Rebuild Database” once you are in Safe Mode.

When you rebuild the database, all content on the drive is scanned and a new database is created.

 Depending on the type and number of data items, this operation may take a long time.

In the event that this does not resolve the freezing issue, you may have to reinstall the system software, which will wipe your hard drive. Make sure you back up any data you wish to keep. This is explained in more detail here. Hopefully, you won’t have to go that far.


If your PS5 console becomes frozen and unresponsive, you can try the following steps to restart it:

Power button on the console:

  • Locate the power button on the front of your PS5 console.
  • Press and hold the power button for about 10 seconds until the console turns off.
  • Wait for a few seconds, then press the power button again to turn the console back on.

Power button on the DualSense controller:

  • If the console is frozen, you can also try using the power button on the DualSense controller to initiate a restart.
  • Press and hold the PS button (located in the center of the controller) for about 10 seconds.
  • A menu will appear on the screen. Select “Power” and then “Restart PS5.”
  • If your console remains frozen even after attempting these steps, you may need to unplug the power cord from the back of the console to force a shutdown. However, this should be done as a last resort and only when necessary.

Frequently Asked Questions (FAQs):

Q: Why does my PS5 console freeze?

A: PS5 freezing issues can occur due to various reasons, such as software bugs, system conflicts, overheating, or hardware problems. Keeping your console and games updated with the latest software patches and firmware updates can help minimize freezing issues.

Q: Will a frozen PS5 console cause data loss?

A: In most cases, a frozen PS5 console should not cause data loss. However, it’s always a good idea to regularly back up your game saves and important data to avoid potential data loss in case of unexpected issues.

Q: How can I prevent my PS5 console from freezing?

A: To minimize the chances of your PS5 console freezing, you can follow these tips:

  • Keep your console and games updated with the latest software patches and firmware updates.
  • Ensure proper ventilation around the console to prevent overheating.
  • Avoid running too many applications or games simultaneously.
  • Avoid placing the console in an environment with excessive dust or heat.

Q: What should I do if my PS5 console continues to freeze after restarting?

A: If your PS5 console continues to experience freezing issues even after restarting, you can try the following steps:

  • Ensure your console and games are up to date with the latest software updates.
  • Rebuild the database by booting the console into Safe Mode and selecting the “Rebuild Database” option.
  • If the problem persists, you may need to contact Sony PlayStation support for further assistance or consider repairing or replacing the console if it’s still under warranty.
  • If you’re encountering persistent freezing issues with your PS5 console, it’s advisable to reach out to the official Sony PlayStation support channels for additional troubleshooting and guidance.

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