Online play is a big part of the PlayStation experience. If you’re struggling, here’s what you can do.
Can’t connect to the Internet on your PS5?
You may sometimes experience network issues, such as slow download speeds, DNS errors, or dropped connections, even if you are using one of the best DNS servers for PS5.
The inability to connect your PS5 to the internet can be a major inconvenience, especially when you want to take advantage of the myriad benefits of online gaming. The internet connection is essential for features such as online play, PS Now, and PS Plus. If you struggle to connect, you risk missing out on many of the features that make the PS5 so popular.
Therefore, we are here to help you get the most out of your PS5, by telling you what to do if you are experiencing problems with your internet connection.
If you’re using WiFi or LAN, here’s what you need to know.
How To Fix PS5 Not Connecting To The Internet Via WiFi
In the event that your PS5 is having trouble connecting to the internet via WiFi, a message stating “Cannot Connect to the WiFi Network” may appear. This message indicates that the issue is with the connection between your console and your router, rather than with the internet. There are a number of reasons why this might be happening:
- You may have a problem with your router or console
- Wireless connection interfered with by other devices
- There is just too much distance between the console and the router
- There is a problem with the PS5
The following are the most common problems. There are several solutions you can try, fortunately.
How to fix PS5 connection issues
- The first time you connect to your WiFi connection, make sure you enter the password correctly.
- You should also restart your router after power cycling your PS5. Reconnect then.
- Make sure other devices can connect to your WiFi by testing them. Your internet service provider may need to be contacted if nothing is connecting.
- Your PS5 might be too far away from the router, so try moving it closer. If you live in a house with thick walls, this is especially important. If your WiFi signal is weak, you might try a WiFi booster.
- An Ethernet cable can be used instead of a wireless connection if this is an option. In general, Ethernet tends to be faster and more stable than wireless connections.
- Finally, if none of these options has worked, you can use the PlayStation Fix and Connect tool which will try to offer further support. It’s also worth checking to see if there are any issues with the PlayStation Network, just in case the issue isn’t at your end.
But what can you do if a LAN connection isn’t working? We’ll check that out next.
How To Fix PS5 Not Connecting To The Internet Via LAN/Ethernet
If you are having issues connecting to the internet with a LAN connection, you also have a few options to try. Let’s assume you’ve checked that your cable is working and that your router is working as well. Here are some things you can try if that is the case:
- Make sure your PS5 is disconnected from the internet. Once your console has booted up, do a hard reset and reconnect your LAN cable.
- Update the firmware on your router as soon as possible.
- Checking your IP address is the next step. Verify that your PS5 shows the same IP address and default gateway as your LAN connection.
- Connect your cable to a computer and run the ipconfig command.
- Configure your console with IP4 and Default Gateway values
- Additionally, users have found that manually assigning IP addresses is effective. Here’s how:
- You can manually assign an IP address to your PS5 by navigating to the network settings.
- Open your browser and navigate to your router’s settings.
- You can find your PS5 in the list of connected devices on your router.
- Assign the new static IP to your console on your router’s settings page.
- In the router settings, enable the DMZ feature. The PS5’s new static IP address needs to be added to the list of DMZ devices. This allows you to access the internet unfiltered from your console.
- Check if your LAN cable now works after restarting your PS5 console and router.
- Alternatively, you can create a new connection by following these steps:
- Navigate to Settings > Network > Set Up Internet Connection on your PS5 home screen
- Use a LAN cable by selecting the option
- You will be asked how you wish to set up your connection. The Easy option should be selected
- To complete the connection set-up process, the message Test Internet Connection will appear.
- Changes to DNS server settings have also proven effective for some people. The primary DNS is 8888, and the secondary DNS is 8844.
Additionally, you can use the PlayStation Fix and Connect tool. Your PlayStation 5 may be fundamentally broken if nothing is working. You may need to contact PlayStation Support in this case. You may be able to get your console fixed for free if it is still under warranty.
Hopefully, by the time you’ve tried all these options, you’ll be back online and enjoying the best of the PS5.
What Internet Speed Do I Need To Play PS5 Online?
The PS5 will require at least 3Mbps of download speed to play online.
The recommended internet connection speed is 15-25Mbps, which will give you faster uploads and downloads and a smoother gameplay experience.
Also, if someone else is using the internet at the same time as you, you have some wiggle room.
Your internet service provider may be able to give you a better plan if you consistently struggle to reach these speeds.
If your PS5 is not connecting to the internet, whether through Wi-Fi or LAN, you can try the following steps to troubleshoot and fix the issue:
Restart your PS5 and network equipment:
- Power off your PS5 console and unplug it from the power source.
- Turn off your modem and router by unplugging them from the power source.
- Wait for about 30 seconds.
- Plug in your modem and router and wait for them to fully restart.
- Plug in your PS5 and turn it on.
Check your network connection settings:
- On the PS5 home screen, go to “Settings” > “Network” > “Settings.”
- Select “Set Up Internet Connection.”
- Follow the on-screen instructions to connect to your Wi-Fi network or set up a wired (LAN) connection.
- Make sure to enter the correct Wi-Fi password or configure the LAN settings properly.
Update your PS5 system software:
- Ensure that your PS5 is running the latest system software.
- Go to “Settings” > “System” > “System Software” > “System Software Update and Settings.”
- Select “Update System Software” and follow the prompts to download and install any available updates.
Check your network equipment:
- Ensure that your modem and router are functioning correctly.
- Verify that other devices can connect to the internet through the same network.
- If possible, try connecting your PS5 to a different network to determine if the issue is specific to your home network.
Adjust DNS settings:
- In the PS5 network settings, select “Set Up Internet Connection.”
- Choose either Wi-Fi or LAN and select “Custom” for the connection method.
- When prompted to choose the IP address settings, select “Automatic.”
- For DNS settings, choose “Manual” and enter the following DNS server addresses:
- Primary DNS: 22.214.171.124
- Secondary DNS: 126.96.36.199
- Complete the network setup and test the connection.
Frequently Asked Questions (FAQs):
Q: Why is my PS5 not connecting to the internet?
A: Several factors can cause PS5 internet connection issues, including network configuration problems, router settings, or system software issues. Following the troubleshooting steps mentioned above can help identify and resolve the problem.
Q: Can I connect my PS5 using a wired (Ethernet/LAN) connection?
A: Yes, you can connect your PS5 to the internet using a wired LAN connection. Use an Ethernet cable to connect the PS5 to your router or modem.
Q: What if my PS5 still doesn’t connect to the internet after trying these steps?
A: If your PS5 continues to have internet connection problems, you can try the following additional steps:
- Reset your network equipment to factory settings and reconfigure them.
- Contact your internet service provider to ensure there are no issues on their end.
- If possible, try connecting your PS5 to a different network to determine if the problem is specific to your home network.
- If all else fails, consider contacting Sony PlayStation support for further assistance.
Q: Are there any known Wi-Fi or LAN issues with the PS5?
A: While the PS5 generally provides reliable internet connectivity, there have been occasional reports of Wi-Fi or LAN connection issues. Keeping your system software up to date and following the troubleshooting steps mentioned above can help resolve such issues.
If you continue to experience internet connection problems with your PS5, it’s advisable to reach out to the official Sony PlayStation support channels for further assistance.